I'm just finishing the set-up of a CR-10 Max. It is a new printer.
I don't manage to feed the filament through the material shortage sensor.
I can hear the micro switch click; the LED turns blue, then a few millimeters after that (33 mm total from the entry point), there is something that prevents the filament from going forward. I don't see any switch on the outside of the sensor, and I applied a reasonable amount of force on the filament.
Can you tell me how to troubleshoot this ?