My designs are invisible on 3D printer LCD screen, i.e. the name of my design is showing up, but the part is missing and if I slice it with the software given by the 3D-printer company it works, but if I use any other slicer like Cura or Matter Control, it's not working.
I'm unable to add images as I'm new here.
I have a Tronxy X5SA 3D printer with a touch display.
I contacted the company, but they can't understand my issue, that's why seeking your help.