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My designs are invisible on 3D printer LCD screen, i.e. the name of my design is showing up, but the part is missing and if I slice it with the software given by the 3D-printer company it works, but if I use any other slicer like Cura or Matter Control, it's not working.

I'm unable to add images as I'm new here.

I have a Tronxy X5SA 3D printer with a touch display.

I contacted the company, but they can't understand my issue, that's why seeking your help.

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    $\begingroup$ You should be able to add images now, as your reputation is greater than 10. It would be interesting to see the issue that you are describing, and may help others with a similar issue. $\endgroup$
    – Greenonline
    Aug 22 at 19:35
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Install the "Chitu code" plugin from the Cura website, some companies use the Chitu board as their printer's CPU and Tronxy does that. Without the plugin, it won't show a preview of your design and also it won't print.

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  • $\begingroup$ Thank you very much, It worked. $\endgroup$
    – Arvin
    Aug 22 at 17:12
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    $\begingroup$ @Arvin - please remember to mark this answer as the accepted answer so that your question can be removed from the unanswered queue. Thanks. $\endgroup$
    – Greenonline
    Aug 22 at 19:33

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