Your printer appears to be a Creality Ender v1. I ended up replacing my bed topper with a PEI sheet from Aliexpress. That will replace the scratching.
To confirm filament coming out of the nozzle, do a Preheat-PLA in the printer menu. Wait for it to heat fully, then do an Extrude either through the menu or by simply cranking the wheel on top of the extruder motor. You should see a thin stream of molten filament drop out of the nozzle and hang there.
If no soft filament comes out, you might have a lack of "push" in the extruder gears, or a blockage in the nozzle. This means pulling the Bowden tube, retracting the unused filament, etc. There should be a fine wire in the printer toolkit, which can be used to poke up the nozzle to dislodge blockages.
Note: the nozzle has to be hot to unscrew with a ring spanner. Also, hot nozzles at 200 °C will burn you incredibly fast, so don't touch it with bare hands.
Ender 3s are quite old now, so there's a good chance your Bowden tube is a little crispy at the nozzle end. The advantage of an older printer is there are lots of helpful posts on fixing things like this.