So I just got a Da-Vinci 3-in-1 Junior Pro 3D Printer, and was excited to start printing my first model.
When I open my .STL File in the XYZWare that comes with the printer, and click print, it says that the cartridge inserted into my printer in not genuine, and that it won't print until I order a genuine cartridge. What is interesting is that the cartridge loaded into this printer came with the printer itself, so it is genuine.
Is there something I am doing wrong? Here is a picture of the cartridge in my printer -->
A Google search about this issue doesn't come up with any results that are of any use to me.