The printer on picture looks like LulzBot TAZ.
It could be some prototype or a self-made built or just inspired by it (as it is a digital rendition), because there is no sign of any branding on it. There are similar builds on Thingiverse.
This file simply is not on Thingiverse. Not all files are on Thingiverse.
A Google reverse-image-search for that picture in all size told me that the image stems from an all3dp article, and they have a reference link to Pinshape as it is presented here:
The file name of the linked picture is universal-phone-tripod-mount-3d-printing-155113.jpg
Taking that as ...
The board that's installed in your machine appears to be the Creality v2.4 / v2.4.1 board, which is the correct board for your printer.
It is distinguishable by the 30-pin ribbon connector, which is used to connect to the rest of the printer.
The board in the tech support pictures is the v2.5.2 "silent board", designed for printers such as the non-...